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The passage proposes a counterintuitive way to talk about real estate agents (or, for that matter, any people who present themselves as “experts”). Instead of focusing on what experts say (i.e., the jargon-filled arguments they use to persuade people to change their behavior), we must look at experts’ incentives—in effect, asking, “What do they have to gain from this transaction?” As we’ll see, one can apply an incentives-based analysis to experts in any field, regardless of the experts’ persuasiveness, gravitas, education, etc.