Charles Schwab Character Analysis

Charles Schwab was an American steel magnate and one of the first people to earn a salary of a million dollars. Carnegie uses Schwab in several case studies, noting how Schwab never criticized his employees’ mistakes directly. For instance, he once gave employees cigars and politely asked them to smoke outside rather than reprimanding them for smoking inside when they shouldn’t have been. He also presented a challenge for an unproductive division of his company, pitting the day shift and night shift against one another to see who could be more productive. This demonstrates the benefit of using positivity rather than negativity to change people’s behavior.