The Goal: A Process of Ongoing Improvement

The Goal: A Process of Ongoing Improvement

by

Eliyahu M. Goldratt and Jeff Cox

Teachers and parents! Struggling with distance learning? Our Teacher Edition on The Goal can help.

Ethan Frost Character Analysis

Ethan Frost is Bill Peach’s division controller (chief accountant). Although Frost initially chastises Lou for abandoning traditional corporate metrics and devising his own, Lou eventually convinces Frost that the methods they use are deeply flawed. When Ethan Frost sees the revenue that Alex’s plant generates and listens to Lou’s explanations, he supports all of the innovations that Alex implements.

Ethan Frost Quotes in The Goal: A Process of Ongoing Improvement

The The Goal: A Process of Ongoing Improvement quotes below are all either spoken by Ethan Frost or refer to Ethan Frost. For each quote, you can also see the other characters and themes related to it (each theme is indicated by its own dot and icon, like this one:
The Importance of Goal-Setting Theme Icon
). Note: all page numbers and citation info for the quotes below refer to the The North River Press edition of The Goal: A Process of Ongoing Improvement published in 1984.
Chapter 5 Quotes

“…consistent parameters…essential to gain…matrix of advantage…extensive pre-profit recovery…operational indices…provide tangential proof…”

I have no idea what’s going on. Their words sound like a different language to me—not a foreign language, exactly, but a language I once knew and only vaguely now recall. The terms seem familiar to me, but now I’m not sure what they really mean. They’re just words.

You’re just playing a lot of games with numbers and words.

Related Characters: Alex Rogo (speaker), Bill Peach, Ethan Frost, Jonah, Eliyahu Goldratt
Page Number: 34
Explanation and Analysis:
Chapter 31 Quotes

“Hilton, this morning I asked you to sit in for me because we were meeting with Granby. Two months from now the three of us are moving up the ladder, to head the group. Granby left it to us to decide who will be the next manager of the division. I think that the three of us have decided. Congratulations Alex; you will be the one to replace me.”

Page Number: 262
Explanation and Analysis:
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Ethan Frost Character Timeline in The Goal: A Process of Ongoing Improvement

The timeline below shows where the character Ethan Frost appears in The Goal: A Process of Ongoing Improvement. The colored dots and icons indicate which themes are associated with that appearance.
Chapter 3
Ineffective vs. Effective Business Metrics Theme Icon
The Cost of Corporate Success Theme Icon
...who glares at Alex as he sits down. Peach and his division controller (accountant) Ethan Frost are making a presentation on the division’s poor performance. Alex reaches in his jacket for... (full context)
Chapter 5
The Importance of Goal-Setting Theme Icon
The Cost of Corporate Success Theme Icon
...isn’t right: perhaps nobody in that room actually knows what they are doing. Peach and Frost are showing complex charts and using big words, and Hilton Smyth enthusiastically applauds anything Peach... (full context)
Chapter 8
Ineffective vs. Effective Business Metrics Theme Icon
The Cost of Corporate Success Theme Icon
...with Peach (who is furious that Alex walked out on his meeting), Lou, and Ethan Frost. After dark, Alex is about to go home when he remembers his old address book... (full context)
Chapter 9
The Importance of Goal-Setting Theme Icon
Ineffective vs. Effective Business Metrics Theme Icon
Efficiency vs. Optimization Theme Icon
...since there was not always necessary work for them to do. Stacey knew that Ethan Frost would be furious about inefficient robots, so everyone decided to make the robots build spare... (full context)
Chapter 27
The Importance of Goal-Setting Theme Icon
Efficiency vs. Optimization Theme Icon
At the monthly plant managers’ meeting with Bill Peach, Ethan Frost reports that Alex’s plant has had its first profitable month in years, better than any... (full context)
Chapter 29
Ineffective vs. Effective Business Metrics Theme Icon
Efficiency vs. Optimization Theme Icon
...artificially inflated. However, it breaks with traditional corporate accounting rules, and Lou knows that Ethan Frost would never allow it if he knew about it. Alex and Lou agree to use... (full context)
Chapter 30
Ineffective vs. Effective Business Metrics Theme Icon
Ethan Frost calls Alex, having just heard from Smyth, with questions about their new accounting methods. He... (full context)
Chapter 31
Ineffective vs. Effective Business Metrics Theme Icon
The Cost of Corporate Success Theme Icon
...only Hilton Smyth and Neil Cravitz will be conducting his performance review—Bill Peach and Ethan Frost are elsewhere. Smyth tells Alex that he’ll decide whether to close the plant and that... (full context)
Ineffective vs. Effective Business Metrics Theme Icon
Efficiency vs. Optimization Theme Icon
...Peach that Smyth’s bad report on his plant is completely wrong, Peach calls Smyth, Ethan Frost, and Johnny Jons in to join them. Smyth states his opinion that Alex’s plant is... (full context)
Chapter 33
Ineffective vs. Effective Business Metrics Theme Icon
...appeared to be a bad sign. Lou states that he’s already explained it to Ethan Frost, which was part of why Frost was so supportive of Alex’s claims. Before Alex can... (full context)
Chapter 39
Ineffective vs. Effective Business Metrics Theme Icon
...headquarters. Hilton Smyth’s plant’s traditional metrics look good, but he continues to lose money. Ethan Frost is convinced that they need to change their accounting methods, and they want Alex’s help.... (full context)