Julie Rogo Quotes in The Goal: A Process of Ongoing Improvement
So where was I last night, [Peach] asks, when he tried to call me at home? Under the circumstances, I can’t tell him I have a personal life. I can’t tell him that the first two times the phone rang, I let it ring because I was in the middle of a fight with my wife, which, oddly enough, was about how little attention I’ve been giving her. And the third time, I didn’t answer it because we were making up.
“Everything is for your job,” she says. “It’s all you think about. I can’t even count on you for dinner. And the kids are asking me why you’re like this—”
There is a tear forming in the corner of her eye. I reach to wipe it away, but she brushes my hand aside.
“No!” she says. Just go catch your plane to wherever it is you’re going.”
She walks past me.
“Julie, this is not fair!” I yell at her.
She turns to me.
“That’s right. You are not being fair. To me or to your children.”
“I’m working.” I tell her.
“Can I help?” [Sharon] asks.
“Well…I don’t know,” I say. “It’s kind of technical. I think you’ll probably be bored by it.”
“Oh,” she says. “does that mean you want me to leave?”
“No, not if you want to stay,” I tell her. “Do you want to try to solve a problem?”
“Okay,” she says, brightening.
A chill goes down my back as I remember it. I was in deep trouble. My plant was under a real threat of being closed down; over 600 people were about to join the already long unemployment lines; my career was one inch from being kissed by limbo; and on top of all that, the unbelievable hours I was putting in at work had pushed our marriage to the brink of going down the tube. In short, I was about to change from a bright, rising star to an ordinary bum.
“[Jonah’s] solutions look trivial, but the fact is that for years we’ve done the exact opposite. Moreover, the other plants insist on sticking to the old, devastating ways. Probably Mark Twain was right saying that ‘common sense is not common at all’ or something similar.”
“Things start to be connected to each other. Things that we never thought were related start to be strongly connected to each other. One single common cause is the reason for a very large spectrum of different effects. You know Julie, it’s like order is built out of chaos. What can be more beautiful than that?”