The Goal: A Process of Ongoing Improvement

The Goal: A Process of Ongoing Improvement

by

Eliyahu M. Goldratt and Jeff Cox

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Stacey Potazenik Character Analysis

Stacey is Alex’s inventory control manager at the plant. Even before Jonah arrives, Stacey recognizes that the plant’s steadily-growing inventory is problematic. When Alex wants to implement Jonah’s principles and change the way they manufacture, particularly regarding bottlenecks, Stacey is very receptive to the change. During meetings, she often contributes ideas and insight, including helping Alex refine his tagging system for bottleneck parts. When Alex becomes the division manager and Bob moves up to plant manager, Stacey steps into Bob’s former role as the production manager so that she can devise new protective measures to keep the plant’s flow from faltering.
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Stacey Potazenik Character Timeline in The Goal: A Process of Ongoing Improvement

The timeline below shows where the character Stacey Potazenik appears in The Goal: A Process of Ongoing Improvement. The colored dots and icons indicate which themes are associated with that appearance.
Chapter 9
The Importance of Goal-Setting Theme Icon
Ineffective vs. Effective Business Metrics Theme Icon
Efficiency vs. Optimization Theme Icon
Alex decides they need to talk to Stacey Potazenik, their inventory control manager. When Alex asks her if the robots increased the inventory... (full context)
Chapter 10
The Importance of Goal-Setting Theme Icon
Ineffective vs. Effective Business Metrics Theme Icon
The Cost of Corporate Success Theme Icon
...Granby will be at the plant in a few weeks to shoot his video. Lou, Stacey, and Bob worry about looking good for Granby. However, all Alex cares about is how... (full context)
Chapter 17
Working with Constraints Theme Icon
Alex expects his staff—Bob, Lou, Stacey, and Ralph Nakamura, his data processor—to be as thrilled as he was about what he... (full context)
Chapter 18
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
...them where she is. On Tuesday morning, Alex arrives at his office to find Bob, Stacey, Lou, and Ralph there waiting for him. They discuss what happened the day before. Alex... (full context)
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
Stacey suggests they call Jonah again, so Fran spends the next hour trying to get him... (full context)
Working with Constraints Theme Icon
Ineffective vs. Effective Business Metrics Theme Icon
...conference table is covered with charts, data sheets, printouts, and so on as Alex, Bob, Stacey, Lou, and Ralph search for their bottlenecks. Ralph is frustrated—much of their data is years... (full context)
Working with Constraints Theme Icon
...production. The plant can’t afford to buy new machines to increase their total capacity, either. Stacey suggests that they may be able to save some time by changing their loading and... (full context)
Chapter 19
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
...plant, explaining their new problems on the way. When Jonah arrives at the plant, Bob, Stacey, Ralph, and Lou meet him. Bob states that they still need a way to increase... (full context)
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
...asks if they could outsource some of the heat-treating work to vendors in town, and Stacey says that they could, though it would cost some money. Sensing that they do not... (full context)
Chapter 21
Working with Constraints Theme Icon
The Cost of Corporate Success Theme Icon
...percent of them are waiting on parts from the bottleneck machines. Alex tells Ralph and Stacey to prioritize those parts and start working their way through the list. After, he meets... (full context)
Chapter 24
The Cost of Corporate Success Theme Icon
...get drunk in a bar, continuing their celebration. Alex is too inebriated to drive, so Stacey gives him a ride home. She tells him that he looks happier than he has... (full context)
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
The Cost of Corporate Success Theme Icon
On Monday, Stacey tells Alex that she feels terrible about what happened and will call Julie to explain.... (full context)
Chapter 25
Working with Constraints Theme Icon
...up from the airport once again and brings him to the plant to meet with Stacey, Bob, Ralph, and Lou. Stacey explains that they have new bottlenecks, but Jonah suggests these... (full context)
Chapter 26
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
...lots of people standing idle throughout the day, which seems like a waste of money. Stacey points out that since employees are on payroll, they don’t cost any more money whether... (full context)
Chapter 28
The Importance of Goal-Setting Theme Icon
...time for Alex to take the “next logical step.” The next morning, Alex meets with Stacey and tells her Jonah says they need to cut their batch sizes in half. Stacey... (full context)
Chapter 29
Working with Constraints Theme Icon
Alex meets with Bob, Ralph, and Stacey to discuss Burnside’s order. Alex wonders if they could cut their batch size in half... (full context)
Chapter 33
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
They call Stacey and Ralph in. Stacey states that she wants to take over Bob’s role as production... (full context)
The Importance of Goal-Setting Theme Icon
Ineffective vs. Effective Business Metrics Theme Icon
...system that can help deliver answers to specific questions, like the ones that Bob or Stacey or Lou will have as they design their new ideas. (full context)
Chapter 36
The Importance of Goal-Setting Theme Icon
The next day, Bob and Stacey spend the morning dealing with new problems in their production line, and Alex privately wonders... (full context)
Chapter 37
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
...increased, it did not seem to affect the non-constraints, even though it theoretically should have. Stacey realizes that with the red and green tagging system still in place, the bottlenecks were... (full context)
The Importance of Goal-Setting Theme Icon
Efficiency vs. Optimization Theme Icon
...by their sales. Lou agrees but wonder why the NCX-10 is still working at capacity. Stacey admits that to keep the bottleneck machines operating at full capacity, she ordered a few... (full context)
The Importance of Goal-Setting Theme Icon
Efficiency vs. Optimization Theme Icon
...to be completely reexamined. However, Alex is excited: with the 20 percent excess capacity that Stacey artificially filled, he thinks he can leverage that free capacity to “really take the market.”... (full context)
Chapter 39
The Importance of Goal-Setting Theme Icon
Working with Constraints Theme Icon
Efficiency vs. Optimization Theme Icon
Alex’s excitement is tempered when Stacey and Bob approach him with bad news: new bottlenecks are appearing and throwing off the... (full context)