Randy got great advice once from Jon Snoddy, an Imagineer at Disney. “If you wait long enough… people will surprise and impress you.” Randy repeats that Jon told him “Almost everybody has a good side. Just keep waiting. It will come out.”
Jon Snoddy’s advice is an example of having a positive attitude towards others—no matter how much you disagree with them, you should be open to taking their feedback at its face value, because good ideas or advice can come from anywhere.