Alfred writes another mental letter to Hannelore. He tells her how he has marked a functioning toilet as inoperable so that he can take breaks there privately. He reminds her that he is “truly exceptional,” and although he doesn’t have friends he often thinks of her.
Even in Alfred’s fantasy world he is shirking his professional responsibility. As he hides in a bathroom stall, he thinks of himself as being “truly exceptional,” demonstrating the depth of his delusion.